Troubleshooting

For Wi-Fi

Turn the access point’s (wireless router’s) power off and on again. Consider other users who may be using the network.

Click Details, and then print a network connection report.

Depending on the diagnostic results, perform corrective actions using one of the following links.

For [PASS]

For [FAIL]

For Wired LAN

Turn the hub’s power off and on again. Consider other users who may be using the network. Check the connection again after approximately one minute from turning the hub’s power off and on again.

Check that the Ethernet cable is connected firmly. If the connection status light is off, check the light status by connecting to another port or changing the Ethernet cable. If the problem is not resolved, replace the hub.